This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.

Apparel

How is my shirt made?

All shirts are created using the latest techniques in high quality DTG printing. Your shirt is made to look good for many years to come.

I purchased a T-Shirt, how should I wash / care for it?

To keep the T-shirts in the best shape please follow the care instructions below:

  1. Flip the garment inside out before washing.
  2. Wash cold with like colors.
  3. Hang dry or tumble dry low.

*Please do not bleach, iron, or dry-clean your apparel.

If I order a shirt, what material is it made of?
  • T Shirts: 100% Premium Quality Cotton
  • Hoodies: 50:50 Premium Cotton Polly Blend
  • All Prints: Premium Grade Eco-Friendly Ink

Product Info & Printing Method

How can I get help?

The best way to contact us is by either submitting a request via our contact page, or by emailing directly to info@superbigsb.com.

How long will it take to get my order?

All items are custom printed to order, and are normally shipped within 5 business days. If you need your order faster, you can select the Express Fulfillment upgrade at checkout and your order will be printed and shipped within 2 business days.

This timeframe may increase slightly during peak times (such as Holiday shopping periods), and exact delivery times will vary slightly, depending on your shipping location.

Shipping

Has my order shipped yet?

As we use Paypal to process your payments, an email may have been sent to the email address setup with PayPal. You will recieve a shipping confirmation email when the order goes out. Be sure to check your spam folder before emailing us.

How long will my order take to produce (ship out)?

Production Time:

  • Each product is made-to-order in the USA. This means that once your order is placed, we begin creating your product from scratch. Current lead
    times are approx. 1-2 weeks but may be shipped faster .
  • Once your order items are ready, we promptly ship them out using USPS First Class and USPS Priority Mail. Shipping times depend on where you are
    located.

Shipping Time:

  • U.S. & Canada: 2-5 business days
  • International: 1-2 weeks”
How much does shipping cost?

Your shipping cost will be calculated based on order weight, size, and where you are shipping too. We usually charge you less than the actual cost to ship and costs will vary. You can see the final shipping charge at the final screen of the checkout process.

What shipping service do you use?

Domestic Orders

  • We use USPS for all domestic orders. All orders will be sent USPS First Class (3-5 business days) unless the packages weighs over 15 oz. Then they will automatically be upgraded to Priority Mail (2-3 business days). All orders come with tracking numbers.

International Orders

  • We use USPS to ship the order out, but right when it leaves the U.S. it becomes a part of your country’s local postal service. If you are having any trouble with your order, contact your country’s local post office and not USPS. Average transit times vary widely on all international orders depending on country, but are usually within 1-2 weeks. We have no control and therefore cannot be responsible for delayed, lost, damaged, or stolen packages once they enter a foreign country.
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